About

When do you ship orders?
If the items in your order are available and in-stock I do my best to ship once a week on Tuesdays for US bound orders, and Wednesdays for Canadian addresses. If there is a holiday I will ship the following Friday. All pre-order items will have an estimated shipment date in their product pages. Please allow extra arrival time if you have ordered during the holiday season.

Do you offer international shipping?
Unfortunately due to lost packages I do not offer international shipping outside of USA and Canada at this time.

I'm an international customer and my order has been cancelled. Why?
This is likely due to your address being typed with non-romanized letters. Unfortunately when purchasing shipping labels the system cannot process a non-Romanized alphabet. I ask that you fill out your address with the Roman alphabet only (ex. if your address is in Sapporo, Japan please fill it out as "Sapporo-Shi" rather than 札幌市). I'm sorry for this inconvenience. 

How long will my order take to arrive?
Orders within Canada and the US can take between 7-10 business days to arrive. International orders are expected to arrive within 7-21 business days.

Due to the COVID-19 pandemic all orders including express and priority options are anticipated to have delays. All tracked shipments have insurance in the case of unforeseen circumstances.

I was charged a very expensive customs fee. Can you mark my packages at a lower price?
No. Please be aware that your item may be held at customs for inspection, delaying the delivery time, and you may be charged a customs fee or import tax or similar. Unfortunately, there is nothing I can do about customs clearance - customs rules make the importer (the buyer - you!) responsible for these fees.

Do accept returns or exchanges?
No, I do not accept returns or exchanges unless the product has arrived damaged. Please send a photo if this occurs so we may resolve the issue.

My product came in damaged.
If the product is a keychain/charm and appears blurry or scratched, try to remove the protective seal over the product first. In most cases, my acrylic charms have a protective sticker on them. If the product issues are something else, please send me a photo of the damages. If the damages on the product due to weathering conditions (ex. you have left for vacation and cannot retrieve the package for a number of days) it is out of my hands. If it was due to a faulty packaging issue on my part I will happily resend the product (if it applies) or give a refund.