Do not sell my personal information

As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.

Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing," or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.

Frequently asked questions

Shipping details

When do you ship orders?
If the items in your order are available and in-stock I do my best to ship once a week on Mondays for US bound orders, and Tuesdays for Canadian addresses. If there is a holiday I will ship the following Friday. All pre-order items will have an estimated shipment date in their product pages. Due to the COVID-19 virus, shipment may take longer than usual.

Do you offer international shipping?
I am only offering shipping to select East and South East Asian countries at this time. Due to a number of lost packages there will only be EMS shipping available. If you'd like to upgrade to DHL please send me a message.

I'm an international customer and my order has been cancelled. Why?
This is likely due to your address being typed with non-romanized letters. Unfortunately when purchasing shipping labels the system cannot process a non-roman alphabet. I ask that you fill out your address with the roman alphabet only (ex. if your address is in Sapporo, Japan please fill it out as "Sapporo-Shi" rather than 札幌市). I'm sorry for this inconvenience. 

 Delivery details

How long will my order take to arrive?
Orders within Canada and the US can take between 7-10 business days to arrive. International orders are expected to arrive within 7-21 business days.

Due to the COVID-19 pandemic all orders including express and priority options are anticipated to have delays. All tracked shipments have insurance in the case of unforeseen circumstances.

I was charged a very expensive customs fee. Can you mark my packages at a lower price?
No. Please be aware that your item may be held at customs for inspection, delaying the delivery time, and you may be charged a customs fee or import tax or similar. Unfortunately, there is nothing I can do about customs clearance - customs rules make the importer (the buyer - you!) responsible for these fees.

 Return details

Do accept returns or exchanges?
No, I do not accept returns or exchanges unless the product has arrived damaged. Please send a photo if this occurs so we may resolve the issue.

My product came in damaged.
If the product is a keychain/charm and appears blurry or scratched, try to remove the protective seal over the product first. In most cases, my acrylic charms have a protective sticker on them. If the product issues are something else, please send me a photo of the damages. If the damages on the product due to weathering conditions (ex. you have left for vacation and cannot retrieve the package for a number of days) it is out of my hands. If it was due to a faulty packaging issue on my part I will happily resend the product (if it applies) or give a refund.